Colu is committed to providing professional and friendly support services to our customers as efficiently as possible. Answers to common issues can be found elsewhere on this FAQs page.
If at any time we fall short of these standards we invite you to contact us, so that we can resolve any issues and better understand where improvements can be made.
If you have a complaint about any of the services provided by Colu, you may contact us by:
1. Website: Submit a ticket to our team via the “contact us” option on our website.
2. Email: Send a message to cs@colu.com
3. Colu Mobile App: The app allows you to contact us via email.
We will aim to resolve your complaint within 5 (five) working days from receipt of your complaint.
In exceptional cases, if we are still unable to give a final response after 5 working days, we will write to you to explain why we have not been able to resolve the complaint and estimate when we might be able to send a final response or further update.
If you are not completely satisfied with our response to your complaint, or we are unable to provide you with a response within 5 working days, please notify us and your complaint will be submitted to our Head of Compliance as a formal complaint.