Customer support

Closing down of Liverpool & London communities 6

• I saw a message that the Liverpool and East London communities are closing down on 12.1.20. What does that mean?
• Should I request for a refund?
• What will happen to money left in my account balance after 12.1.20?
• Why are you closing the Liverpool and East London communities?
• Will I receive a refund of the gift balance I currently have?

View all 6

Account editing 2

• How can I edit my profile details?
• How can I edit my credit card info?

Security 2

• How to add a security PIN to my Colu app?
• Is it safe to use Colu?

Payments & charges 5

• Can I pay without topping up my balance first?
• How do I pay with Colu?
• I paid the wrong business by mistake, what can I do?
• Why was I charged on top of my deposit amount?
• Why was I charged on top of my deposit amount?

Spend and balance limits 2

• What are the spend and balance limits in the wallet?
• How can I verify my identity?

General information 7

• Which credit cards can I use?
• How can I submit a request to add my business to Colu?
• How does the invite friends program work?
• How can I login to an existing Colu account?
• Do I get something by downloading the app?

View all 7

Colu balance 2

• Can I withdraw my balance from Colu?
• How can I deposit funds to my Colu wallet?

Closing of the Current Platform in Belfast 5

• I saw a message that Colu is ending its current operation of its Belfast community on February 23rd, 2020. What does that mean?
• What happens to the money left in my account balance after 23 FEB.20?
• Should I request a refund?
• Will I receive a refund of the Belfast Coins I currently have?
• How can I contact you?