Payments & charges

Can I pay without topping up my balance first?
Yes, sure you can! Once you have successfully registered your credit card to make payments, you need to enable the seamless payment option in the settings ...
Wed, 20 Mar, 2019 at 3:13 PM
How do I pay with Colu?
Just follow these few simple steps: Select the business you would like to pay & tap PAY Type the amount you want to pay & tap NEXT On the r...
Wed, 20 Mar, 2019 at 3:15 PM
I paid the wrong business by mistake, what can I do?
You can contact the business you paid by mistake and ask for a refund. If any additional help is needed, please email us at cs@colu.com, and we will do our...
Wed, 20 Mar, 2019 at 3:17 PM
Why was I charged on top of my deposit amount?
When adding a new card to the Colu app, a £1.00* hold may appear on your card. This is a standard card verification procedure. Once your Colu credit card c...
Wed, 20 Mar, 2019 at 3:32 PM
Why was I charged on top of my deposit amount?
When adding a new card to the Colu app, a £1.00* hold may appear on your card. This is a standard card verification procedure. Once your Colu credit card c...
Tue, 30 Apr, 2019 at 11:51 AM